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How To Solve the Problem of ATM Withdrawal Dispense Errors - Help, My ATM Got Stuck!

(Automated Teller Machine) ATM machines, most times gives us some unexpected errors that might get you thrown into the abyss of confusion. ...

(Automated Teller Machine) ATM machines, most times gives us some unexpected errors that might get you thrown into the abyss of confusion.

It is no news, that cashless policy has been introduced into many states, hence, there might be an increase in the errors will receive.

        A Typical ATM Dispense Error

It is a time where the machine debits (removes money from) your account without actually physically dispensing cash. This is one of the most dangerous errors that any ATM machines can do.

Yes, just like other things that has factors that lead to the cause, ATM Dispense errors has some causes that lead to that unexpected errors, there are;

It is either the Link/communication problem between the machine and your bank account server, maybe via Inter-switch. Or there is Cash jam or Physical machine fault, etc.



Although, this can cause a lot of inconveniences, especially if not auto-reversed immediately. If the machine does not auto reverse this, then you have to force yourself into doing this:

   How To Solve the Problem of ATM Withdrawal Dispense Errors

There are two ATM Withdrawal Dispense Errors that would be solved here with there case header. One of them would be Your bank card on your bank's machine while the other is Your bank card on another bank's machine.

        Bank card stuck on your Bank's machine

To be precise, this is the most easiest way to resolve as in most cases and gets auto-reversed within 24 hours. But in case, if it is not auto-reversed, quickly visit your bank and fill a Dispense error complaint form in which you shall give details of the failed transactions. This filled form is used locally by your bank to verify and reverse your money within 24 hours.

      Bank card stuck on Another Bank's ATM Machine

This is usually done when, you insert your Master Card into another bank to withdraw example of that is when you insert GT bank master card into either ECO or First Bank ATM Machine to withdraw and then all of a sudden the ATM got stuck.

Unlike the first case, this is not auto-reversed but some people are lucky to get an auto-reversal. However, resolving this takes a longer period as it involves inter-bank (two bank) communication. The last one I experienced took 2 months before I got my money back.

The best way to solve this case is to visit your bank, not the ATM owner bank, to fill same form. The difference is just that in this case, the form/complaint cannot be handled locally. Your bank will have to forward this to the head office where the whole inter-bank communications will take place. Hence, it takes longer time.

I will recommended that you follow up with calls if your complaint is not resolved in the shortest time. There is 99.9% probability you will get your money back soon. But it only takes patience.

       How to Reduce the stake of ATM Dispense Errors

Although, mist times, ATM dispense errors are not 100% preventable, but at least here are some few guides that can help you minimise the rate at which you get caught. As a card user,

*. Always use a bank's card on the same bank's machine, except if absolutely impossible
*. Always demand for your account balance first before demanding for withdrawal with the machine. This helps alert you of possible link problems.
*. Follow on-screen instructions well as these will guide you properly.


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